FAQ

Activating a device with Viaway service
Viaway offers a variety of FREE and premium plans to meet your needs. To watch Viaway on your computer, no device is required, just go to http://www...
Mon, 10 Oct, 2016 at 6:36 PM
How do I watch FREE live TV?
Viaway offers International TV, Films, Podcasts and Radio. In order to watch your local live TV all you need is FreeAir.tv Fr...
Thu, 13 Oct, 2016 at 2:19 PM
What devices I can use to watch Viaway?
Viaway is available on all Internet connected devices. To see all devices Viaway is running on, please visit www.viaway.com/devices Watch ...
Thu, 13 Oct, 2016 at 2:26 PM
My device is activated with FREE TV service. Why am I still asked to activate my device?
FREE TV service is always FREE.  FREE TV offers you access to 100,000 video and audio podcasts, 10,000+ Internet Radio stations, an...
Tue, 18 Oct, 2016 at 12:33 PM
My device activated with Plus service, why am I still asked to activate my device?
Plus service offers a convenient way to access and manage your media entertainment. You can build your own library using Plus features like Favorites, ...
Tue, 18 Oct, 2016 at 1:22 PM
Can I try your services for FREE?
YES! All of our services come with FREE trial.  You subscriptions service may start with a free trial which provides you with FULL benefits ...
Tue, 18 Oct, 2016 at 1:28 PM
Why am I not getting notification messages?
To keep your email inbox light, we change our notification policy, and automatically opt everyone out from notification emails. If you like to re...
Thu, 3 Nov, 2016 at 12:18 PM
How do I cancel/resign/suspend my subscription service?
We are sorry to hear that your want to cancel your service, please let us know if anything we can do to help you to enjoy Viaway! If you still want to can...
Mon, 7 Nov, 2016 at 2:16 PM
How do I rent or purchase film and subscribe to one channel only?
Not ready for monthly subscription plan? No worries, we have pay as you go service, called Viaway On-Demand.  Learn more about Viaway On-Demand se...
Thu, 1 Dec, 2016 at 2:00 PM
How do I cancel my a-la-carte subscription?
Follow this link to learn how to cancel your month to month a-la-carte subscription.
Wed, 7 Dec, 2016 at 2:40 PM